Webex Calling
Voice, virtual meetings and webinars
Embedded Files
Webex Calling
The state has upgraded agency* phone systems and softphones to the Cisco Webex DI platform. This means Jabber is now Webex Calling.
This change brings state agency phone systems into compliance with 911 laws. When a softphone is used to dial 911, emergency teams must have accurate location and callback numbers to locate the caller. Webex Calling has these capabilities built into its system.
The move to the Cisco Webex DI platform is part of the Voice-Network and Security Optimization Phase 3 (Statewide) project**.
If you need to request a Webex phone/account, please open a ticket using the ServiceHub Customer Portal or call 303-239-HELP (4357).
*Agencies impacted by this project: the Departments of Agriculture, Education, Early Childhood, Human Services, Labor & Employment, Transportation, Public Health and Environment, Public Safety, Military and Veterans Affairs, Corrections, Local Affairs, Revenue, Personnel & Administration, Health Care Policy & Financing, and Behavioral Health Administration, Governor's Office, History Colorado, the Office of Legislative Services and the Governor’s Office of Information Technology.
**Please note: OIT will also be migrating DNR users to WebexDI. There is a separate effort underway to transition DNR off of the current single-agency Cisco phone system hosted within OIT but outside of the enterprise MIPC system.
Redsky
Express phones are desk/hard phones used in someone's home office. Express phone users will be prompted to activate the Redsky application when creating an account.
Webex Meetings
Note about Webex Meetings:
Google Meet is the state's standard for video conferencing. Whenever possible, please use Google Meet when scheduling state-hosted online meetings and webinars. If you have any questions about Webex Webinars, please reach out to your IT Director.
Before learning how to use specific features, review these best practices
and then explore our resources.
Webex Help Center.
Report abuse