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Training Information
Staff from OIT and other agencies, known as Fulfillers, are required to attend a virtual instructor-led training session.
The Training Team will not grant an employee ServiceHub Production access until they have completed the course.
Fulfiller Analyst
Length: 4 hours
Description: Gain proficiency in submitting a ticket and navigating its resolution process within ServiceHub, which includes tasks such as editing, transferring, reassigning and resolving tickets.
Intended audience: Service Desk Analyst or a Technician responsible for resolving incidents, changes, problems or any other aspect of ticket management.
Training Preparation:
You will receive an email with instructions on how to log in to the training environment two days before class.
Review the ServiceHub Basic Navigation User Guide or Video.
Fulfiller Analyst Training Sessions
Sept. 3 | 8:30 a.m. - 12:30 p.m.
Sept. 17 | 8:30 a.m. - 12:30 p.m.
Oct. 1 | 8:30 a.m. - 12:30 p.m.
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