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Training Information
Staff from OIT and other agencies, known as Fulfillers, are required to attend a virtual instructor-led training session.
The Training Team will not grant an employee ServiceHub Production access until they have completed the course.
Fulfiller Analyst
Length: 4 hours
Description: Gain proficiency in submitting a ticket and navigating its resolution process within ServiceHub, which includes tasks such as editing, transferring, reassigning and resolving tickets.
Intended audience: Service Desk Analyst or a Technician responsible for resolving incidents, changes, problems or any other aspect of ticket management.
Training Preparation:
Log in to the ServiceHub Training environment.
Review the ServiceHub Basic Navigation User Guide or Video.
Fulfiller Analyst Training Sessions
Aug. 6 | 8:30 a.m. - 12:30 p.m.
Aug. 20 | 8:30 a.m. - 12:30 p.m.
Sept. 3 | 8:30 a.m. - 12:30 p.m.
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