ServiceHub Training
Training Information
Staff from OIT and other agencies, known as Fulfillers, are required to attend a virtual instructor-led training session.
Managers, it's your responsibility to ensure your employees complete the required training courses. You must register all new employees and/or verify that they registered and completed a Fulfiller Analyst training session.
The Training Team will not grant an employee ServiceHub Production access until they have completed the course.
Training Preparation
Log in to the ServiceHub Training environment at least one day before the class starts
If you have any problems logging in, email oit_training@state.co.us.
Review the ServiceHub Basic Navigation Video or User Guide before attending any virtual instructor-led training sessions.
Fulfiller Analyst
Length: 4 hours
Description: Gain proficiency in submitting a ticket and navigating its resolution process within ServiceHub, which includes tasks such as editing, transferring, reassigning, and resolving tickets.
Intended audience: Service Desk Analyst or a Technician responsible for resolving incidents, changes, problems, or any other aspect of ticket management.
Training Preparation:
Log in to the ServiceHub Training environment.
Review the ServiceHub Basic Navigation User Guide or Video.
Fulfiller Analyst Training Sessions
July 31, 8:30 a.m. - 12:30 p.m.
Aug. 7, 8:30 a.m. - 12:30 p.m.
Aug. 21, 8:30 a.m. - 12:30 p.m.
Class Dates - classes will be removed from this list when full.
Change Management
Length: 3 hours
Note: Effective June 1, 2024, completion of Fulfiller Analyst is a prereq for registration in Change Management.
Description: Participants will review the change management process, generate a new change, append tasks, and see them through to completion within ServiceHub.
Intended audience: Attendance in the training course does not guarantee users will be granted Change Management permissions. Access to technical Change Management capabilities in ServiceHub is at the discretion of the OIT Change team. Questions: Contact oit_changemanagers@state.co.us
Training Preparation:
Log in to the ServiceHub Training environment.
Review the ServiceHub Basic Navigation User Guide or Video.
Change Management Training Sessions
Aug. 8, 1 - 4 p.m.
Sept. 5, 1 - 4 p.m.
Class Dates - classes will be removed from this list when full.
