ServiceHub Training
Staff from OIT and other agencies, known as Fulfillers, must attend virtual instructor-led training sessions to effectively handle tickets received through the ServiceHub Customer Portal.
Whether you're a Service Desk Analyst or a Technician responsible for resolving incidents, changes, problems, or any other aspect of ticket management, please enroll in one or more of the available training classes.
Training Preparation
Log in to the ServiceHub Training environment at least one day before the class starts
If you have any problems logging in, email oit_training@state.co.us.
Review the ServiceHub Basic Navigation Video or User Guide before attending any virtual instructor-led training sessions.
Fulfiller Analyst
Length: 4 hours
Description: Gain proficiency in submitting a ticket and navigating its resolution process within ServiceHub, which includes tasks such as editing, transferring, reassigning, and resolving tickets.
Intended audience: Service Desk Analyst or a Technician responsible for resolving incidents, changes, problems, or any other aspect of ticket management.
Training Preparation:
Log in to the ServiceHub Training environment.
Review the ServiceHub Basic Navigation User Guide or Video.
New Employee Fulfiller Analyst Training Sessions
April 17, 8:30 a.m. - 12:30 p.m.
May 1, 8:30 a.m. - 12:30 p.m.
May 15, 8:30 a.m. - 12:30 p.m.
Class Dates - classes will be removed from this list when full.
Change Management
Length: 3 hours
Description: Participants will review the change management process and generate a new change, append tasks, and see them through to completion within ServiceHub.
Intended audience: Anyone engaged in OIT's Change Management processes or tasked with handling Change Requests in ServiceHub.
Training Preparation:
Log in to the ServiceHub Training environment.
Review the ServiceHub Basic Navigation User Guide or Video.
Change Management Training Sessions
May 2, 1 - 4 p.m.
June 1 - 4 p.m.
Class Dates - classes will be removed from this list when full.
