ServiceHub Training

Training Preparation


Fulfiller Analyst 

Length: 4 hours


Description: Gain proficiency in submitting a ticket and navigating its resolution process within ServiceHub, which includes tasks such as editing, transferring, reassigning, and resolving tickets. 


Intended audience: Service Desk Analyst or a Technician responsible for resolving incidents, changes, problems, or any other aspect of ticket management.


Training Preparation: 


Fulfiller Analyst Training Sessions


Class Dates - classes will be removed from this list when full.

Change Management 

Length: 3 hours


Note: Effective June 1, 2024, completion of Fulfiller Analyst is a prereq for registration in Change Management.


Description: Participants will review the change management process, generate a new change, append tasks, and see them through to completion within ServiceHub.


Intended audience: Anyone engaged in OIT's Change Management processes or tasked with handling Change Requests in ServiceHub.


Training Preparation: 

Change Management Training Sessions


Class Dates - classes will be removed from this list when full.